Shipping Policy

Shipping Policy

Effective Date: February 23, 2026

This Shipping Policy applies to all orders placed with Ridgeline Snowboard Co. (“Ridgeline,” “we,” “us,” or “our”) through our website.

By placing an order, you agree to the terms outlined below.

1. Order Processing Time

Orders are typically processed within 2–5 business days (excluding weekends and holidays).

Processing time refers to the time required to prepare your order for shipment and does not include transit time.

During product launches, limited drops, holidays, or high-volume periods, processing times may be extended.

2. Shipping Timeframes

Shipping times vary depending on destination and carrier. Estimated delivery timelines will be provided at checkout when available.

Please note:

• Delivery timeframes are estimates only.

• We do not guarantee delivery dates.

• Delays may occur due to weather, carrier issues, customs, or other circumstances beyond our control.

Ridgeline Snowboard Co. is not liable for shipping delays once an order has been transferred to the carrier.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

• Destination

• Package weight

• Carrier rates

We reserve the right to adjust shipping rates at any time without prior notice.

4. Domestic & International Shipping

We currently ship within the United States.
(You can edit this if you decide to offer international shipping.)

If international shipping is offered:

• Customers are responsible for any customs duties, taxes, or import fees.

• Ridgeline Snowboard Co. is not responsible for customs delays.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to:

• Incorrect address

• Incomplete address

• Failure to claim package

The customer may be responsible for additional shipping fees to reship the order.

We are not responsible for orders shipped to incorrectly provided addresses.

6. Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, Ridgeline Snowboard Co. is not responsible for lost or stolen packages.

If your package is marked delivered but not received:

1. Contact the shipping carrier directly.

2. Verify the shipping address entered at checkout.

3. Check with neighbors or local postal facilities.

We may assist with carrier claims at our discretion but are not liable for delivery issues after confirmation of delivery.

7. Damaged Packages

If your order arrives visibly damaged:

• Take photos of the packaging and product immediately.

• Contact us within 48 hours of delivery at [Your Email].

Failure to report shipping damage within 48 hours may void eligibility for claim review.

8. Risk of Loss

Risk of loss transfers to the customer once the order is delivered to the shipping carrier.

9. Order Changes & Cancellations

Orders may not be modified or canceled once processing has begun.

If you need to request a change, contact us immediately at [Your Email]. We do not guarantee that changes can be accommodated.

10. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Updates will be posted with a revised effective date.