Refund Policy

Effective Date: February 23, 2026

This Refund & Return Policy governs all purchases made from Ridgeline Snowboard Co. (“Ridgeline,” “we,” “us,” or “our”). By placing an order through our website, you acknowledge and agree to the terms outlined below.

1. Final Sale Policy

All sales are final except as expressly stated in this policy.

Ridgeline Snowboard Co. does not guarantee returns, refunds, or exchanges outside the specific circumstances described herein.

2. Defective or Incorrect Items

We will review return requests only under the following circumstances:

• You received a defective item; or

• You received an incorrect item.

To be eligible for consideration:

• You must contact us within fourteen (14) days of confirmed delivery.

• The item must be unworn, unwashed, and in original condition.

• Original tags and packaging must be included.

• Photo evidence may be required.

Failure to notify us within the 14-day window voids eligibility for return consideration.

Ridgeline reserves sole discretion in determining whether an item qualifies as defective.

3. Sizing Responsibility

Customers are responsible for reviewing sizing charts prior to purchase.

Variations in fit are not considered defects. We do not offer refunds or returns due to incorrect size selection.

4. Non-Returnable Items

The following are not eligible for return or refund:

• Worn or used items

• Washed items

• Items altered after purchase

• Items damaged due to improper care

• Final sale, limited release, or promotional items (if marked as such)

• Gift cards

5. Return Authorization Required

All returns must receive prior written approval.

To request authorization, email:

[Your Email]

Include:

• Full name

• Order number

• Description of issue

• Photo documentation (if applicable)

Unauthorized returns may be refused and returned to sender at the customer’s expense.

6. Refund Process

If a return is approved:

• Refunds will be issued to the original payment method only.

• Original shipping costs are non-refundable.

• Refund processing times may vary based on the financial institution.

We reserve the right to refuse refunds that do not comply with this policy.

7. Return Shipping

Unless the item was confirmed defective or incorrect, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service. Ridgeline Snowboard Co. is not responsible for lost or undelivered return shipments.

8. Lost or Stolen Packages

Ridgeline Snowboard Co. is not responsible for lost or stolen packages marked as delivered by the carrier.

Customers must contact the shipping carrier directly for resolution.

9. Chargebacks & Fraud Prevention

Initiating a chargeback without first contacting Ridgeline Snowboard Co. to resolve the issue may result in:

• Formal dispute of the chargeback

• Submission of delivery confirmation and transaction evidence

• Restriction of future purchasing privileges

Fraudulent claims may be reported to the appropriate authorities.

10. Limitation of Liability

To the maximum extent permitted by law, Ridgeline Snowboard Co.’s liability shall not exceed the original purchase price of the product in question.

11. Pre-order Policy​

All First Drop items are made to order during the preorder window. Due to this production model, all sales are final unless an item arrives damaged or defective.

12. Policy Modifications

We reserve the right to modify this Refund & Return Policy at any time without prior notice. Updates will be posted with a revised effective date.